Effective Date: November 14, 2011Welcome to GLW LLC (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our services, including SMS communication services provided under the 10DLC (10-Digit Long Code) framework.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of our services.
1. Scope of Services GLW LLC provides communication and messaging services in compliance with the regulations governing 10DLC numbers. These services include:
Sending and receiving SMS messages for business purposes.
Ensuring message delivery to intended recipients, as permissible by law.
Support and management of communication campaigns within 10DLC guidelines.
2. User Responsibilities You agree to:
Use our services solely for lawful purposes.
Provide accurate, current, and complete information during account setup and use.
Ensure that any content you submit, send, or share through our services complies with applicable laws, including TCPA (Telephone Consumer Protection Act) and CTIA guidelines.
Refrain from sending spam, unsolicited messages, or prohibited content as outlined by 10DLC policies.
3. Prohibited Activities You may not use our services for any activity that:
Violates local, state, national, or international laws.
Involves fraudulent, deceptive, or misleading practices.
Sends unsolicited marketing messages without recipient consent.
Promotes violence, discrimination, or hate speech.
Violates intellectual property rights.
4. Compliance with 10DLC Regulations All messaging campaigns must:
Be registered and verified as required by 10DLC guidelines.
Include proper disclosures and opt-out mechanisms.
Maintain transparency about message purposes.
Comply with carrier and regulatory requirements.
Non-compliance may result in message blocking or additional penalties imposed by carriers or regulators.
5. Data Privacy Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your information. By using our services, you consent to the processing of your information in accordance with our Privacy Policy.
6. Fees and Payment Fees for our services will be communicated to you during the sign-up or campaign registration process. You agree to:
Pay all applicable fees on time.
Bear any additional charges resulting from non-compliance with 10DLC policies (e.g., fines).
7. Limitations of Liability To the maximum extent permitted by law, GLW LLC will not be liable for:
Indirect, incidental, or consequential damages.
Service interruptions or delivery failures caused by third-party carriers or external factors.
User errors, including non-compliance with these Terms or 10DLC regulations.
8. Termination We reserve the right to suspend or terminate your access to our services for:
Violation of these Terms.
Non-payment of fees.
Legal or regulatory compliance reasons.
9. Changes to Terms We may update these Terms from time to time. Notice of significant changes will be provided through email or our website. Continued use of our services constitutes acceptance of the updated Terms.
10. Governing Law These Terms are governed by the laws of the State of Louisiana, without regard to conflict of laws principles.
11. Contact Information For questions or concerns about these Terms, please contact us:
Email: [email protected]
Phone: 337-504-3687
Address: 1116 B Coolidge Street, Suite C, Lafayette, LA 70503
12. Acceptance of Terms By using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.